Infinity dongle misconfiguration. contact to support

[doola]

= DongleManager [Infinity] v1.94 [6/10/2024 3:31:16 AM] ===
Searching...
Card-Reader: Alcor Micro USB Smart Card Reader 0
HWID: 010299591C6A1292
Box/Dongle found: Infinity [BEST]
Reading...
Serial No (S/N): F3C19959
Firmware version: 0122.02
=== Started: 6/10/2024 3:31:18 AM ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://infinity-box.com/?r=2
Do you want to report an issue to Support?
No

 

[Infinity-Box]

already fixed

 

[abbasawan48]

dera friends .
I never share my device, nor do I ever will. My misconfiguration needs to be fixed.
Please fix it once, after this I will never do anything that will cause problems for me and if I do, I will have to pay a fine.
here is my details

=== DongleManager [Infinity] v1.91 [22/03/2025 16:10:32] ===
Searching...
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 0000BE091A224082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 36ECBE09
Firmware version: 0157.02
Box/Dongle misconfiguration
Diagnostic code: 67
"UK Edition" status: Off
Last launched Application: 0030 v.0157
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0157
=> Options:
- Infinity-Box/Dongle [CM2]

 

[Infinity-Box]

dera friends .
I never share my device, nor do I ever will. My misconfiguration needs to be fixed.
Please fix it once, after this I will never do anything that will cause problems for me and if I do, I will have to pay a fine.
here is my details

=== DongleManager [Infinity] v1.91 [22/03/2025 16:10:32] ===
Searching...
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 0000BE091A224082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 36ECBE09
Firmware version: 0157.02
Box/Dongle misconfiguration
Diagnostic code: 67
"UK Edition" status: Off
Last launched Application: 0030 v.0157
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0157
=> Options:
- Infinity-Box/Dongle [CM2]

Dear Sir,
Your dongle was damaged with sharing tool, probably it was eltima or virtualhere.
How to fix How to repair dongle after network sharing - FREE - Infinity Box Dongle [CM2] [BEST] Support

separate thread with text as per example is required.

and be sure you know what sharing tool to disable on your PC to avoid this issue in future.