1. Perform Wipe data on your phone
Power off your phone, then press and hold
Power button and
Volume up button
simultaneously until Vivo logo appears to enter Recovery mode;
Touch
Wipe data>Wipe data>Wipe data. Then select
Reboot system to reboot your phone(For Funtouch OS 2.0 and lower version, select
Recovery mode by pressing
Volume down button, enter it by pressing
Power button. Then select
wipe data/factory reset>wipe data>wipe data, and then select
reboot system now to reboot your phone).
- Download the corresponding firmware for your phone;
- Move it to the root directory of your phone storage or SD card without decompressing;
Note: The
root directory is basically
the first thing you see when you open a file explorer on your phone. In other words,
do not put the file in a folder. The files which you can find in
Phone storage interface of
File Manager locate the root directory.
4. Install the firmware:
If you
can enter your phone,
click the firmware in File Manager to install it.
If you
cannot enter your phone, follow the above steps to enter
Recovery mode, then select
Install update>Phone Storage or
SD card>select the firmware>touch
Next to install it(For Funtouch OS
2.0 and lower version, select “
apply update from internal sdcard” (Phone storage) or “
apply update from external sdcard”(SD card), then select the firmware to install).
