Hi, sadly my son (16yrs) passed away recently in an accident. I am trying to get every pictures and videos from his Samsung A12 to treasure every moment of his short life. The phone is locked and the remote unlock is turned off, so we cannot use the find my phone option. This is very important to me, I am willing to do anything to access those little parts of his life. We contacted Samsung and they said they cannot help us (which is extremely sad). Please help me. Thank you