umt support plz help

[umerarshadjutt]

Card ID: UMT9903012++
Connecting to server...
[updatecard]Card activation expired, contact your reseller and renew activation.
Card active untill: Monday 16 of March 2020
Ultimate Multi Tool 1 Year Activation



I have purchased this dongle on 26-10-2019
what should i do ?

 

[perata]

hi
You are prompted to reactivate dongle
The dongle expires on March 16 2020 and we are now on April 26 2020
Perhaps you bought a used dongle or inquired about it at the dealer you purchased it from

 

[umerarshadjutt]

thanks for reply ! butt u can see in the 2nd img the date is 26-10-2019
and purchased from martview !
and please tell me how to check that the dongle is used before or not ! and how can i clam with martview web ?

 

[perata]

thanks for reply ! butt u can see in the 2nd img the date is 26-10-2019
and purchased from martview !
and please tell me how to check that the dongle is used before or not ! and how can i clam with martview web ?

This date is for the dealer, it has nothing to do with the team. The date of the dongle's arrival or departure has nothing to do with activation.
I also thought that activating the dongle ended 16 March , 2020

 

[Forum Supporter]

@ umerarshadjutt Are you sure purchase direct from Martview ? You can't check it used or not. Contact (PS) for it before used or not.

 

[perata]

He believes that the activation date is on the dongle

 

[lorka]

When you first buy it, you have a valid activation for 6 months, after which you need to purchase a valid activation for a period of one year