Global Unlocker Pro SM-J500FN unlocking failed

[gabi10017]

Unlock Service
- Connecting ... [ cec9d2db ]
- Model: SM-J500FN
- Serial Number: RV8H81PMT1L
- Android Version: 6.0.1
- BL: J500FNXXU1BPH1
- CP: J500FNXXU1BPF5
- Knox: 1
- SELinux: Enforcing
- SIM: Unknown
- SIM Status: ABSENT
- USB Config: diag,acm,adb
- Service Provider: TIM/TIM
- This Operation Will Take 1 Credits
- Prepair Device : OK
- Checking Security : OK
- IMEI: 3573xxxxxxxxxx
- Enter Upload Mode : OK
- Search For Device : COM6
- Reading :
Security Not Found , Try Again Or Flash ENG Modem
> Operation ID : 614998

unlocking fails every time.. it reads from the modem crash's ramdump and hangs with this error message. please help.. I already tried diferrent fw combos and also the ENG modem, but nothing worked

 

[globalunlocker]

Unlock Service
- Connecting ... [ cec9d2db ]
- Model: SM-J500FN
- Serial Number: RV8H81PMT1L
- Android Version: 6.0.1
- BL: J500FNXXU1BPH1
- CP: J500FNXXU1BPF5
- Knox: 1
- SELinux: Enforcing
- SIM: Unknown
- SIM Status: ABSENT
- USB Config: diag,acm,adb
- Service Provider: TIM/TIM
- This Operation Will Take 1 Credits
- Prepair Device : OK
- Checking Security : OK
- IMEI: 3573xxxxxxxxxx
- Enter Upload Mode : OK
- Search For Device : COM6
- Reading :
Security Not Found , Try Again Or Flash ENG Modem
> Operation ID : 614998

unlocking fails every time.. it reads from the modem crash's ramdump and hangs with this error message. please help.. I already tried diferrent fw combos and also the ENG modem, but nothing worked

Flash latest firmware then unlock again

 

[gabi10017]

Flash latest firmware then unlock again

Unlock Service
- Connecting ... [ cec9d2db ]
- Model: SM-J500FN
- Serial Number: RV8H81PMT1L
- Android Version: 6.0.1
- BL: J500FNXXU1BSF1
- CP: J500FNXXU1BPL5
- Knox: 1
- SELinux: Enforcing
- SIM: Unknown
- SIM Status: ABSENT
- USB Config: mtp,adb
- Service Provider: PHE/PHE
- This Operation Will Take 1 Credits
- Prepair Device : OK
- Checking Security : OK
- IMEI: 3573xxxxxxxxxx
- Enter Upload Mode : OK
- Search For Device : COM6
- Reading :
Security Not Found , Try Again Or Flash ENG Modem
> Operation ID : 620220

Latest firmware, same error.

 

[globalunlocker]

Unlock Service
- Connecting ... [ cec9d2db ]
- Model: SM-J500FN
- Serial Number: RV8H81PMT1L
- Android Version: 6.0.1
- BL: J500FNXXU1BSF1
- CP: J500FNXXU1BPL5
- Knox: 1
- SELinux: Enforcing
- SIM: Unknown
- SIM Status: ABSENT
- USB Config: mtp,adb
- Service Provider: PHE/PHE
- This Operation Will Take 1 Credits
- Prepair Device : OK
- Checking Security : OK
- IMEI: 3573xxxxxxxxxx
- Enter Upload Mode : OK
- Search For Device : COM6
- Reading :
Security Not Found , Try Again Or Flash ENG Modem
> Operation ID : 620220

Latest firmware, same error.

Try update your device then try again

 

[gabi10017]

Try update your device then try again

Update to what? I told you that it has the latest update already.

 

[globalunlocker]

Try update your device then try again

Ok so wait for refund

 

[gabi10017]

Ok so wait for refund

How does the refund work? I bought credits from ebay..