Possible Error and Solutions -

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~AKSingh~

Active Member
Oct 12, 2018
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INDIA
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cellsoldiers
Possible problems and errors, and solutions:

  • Login or Password is incorrect:
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    .

    In this case, You should re-check Your login/password, and if You have lost it or forgot it, You should click "Recover Password" button:
    .

    .
    Now, enter Your registered e-mail address to receive authorization code:
    .

    .
    If You have entered correct e-mail address, You'll have this screen:
    .

    .
    Now check Your Inbox for new e-mail:
    (Note that e-mail can be moved to spam or junk folder !)
    Quote:
    Hi yourusername. Authorization Code for JTAG Manager: FE3FC2CBD0ABE510
    Enter the code in "Authentification code" field, and new password in password field, then click continue:
    .


    Now Your new password is activated, and You can log in to server to download license or update firmware.
    .
  • E-mail address wrong, e-mail not received, and other stupid excuses:

    Open support ticket and provide Your Box Serial number, and of course explanation of Your problem.
  • Network Connection problems:

    - Error 0x3C, 0x45 and similar - change Your Internet Service provider, or use VPN.

    - "Connecting to Update Server" forever - Make sure that Your HOSTS file is not poisoned by unauthorized software. Read about HOSTS file on Wikipedia.

    - Some "smart" users run webserver on their PC. One of such is "kosmonaft". You should shut down the webserver and free TCP Port 80.

    - Some users from non-democratic countries such as KSA, Yemen, Bahrain and Lebanon should be aware of that and also use VPN to access update server. Or, start uprising and free Your contry.
    http://forum.**************/ubb/smile.gif
    USA will help.
    http://forum.**************/ubb/biggrin.gif
 
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