Good, completely remove the software with included folder and do a new installation, put username and password and if it comes out connected, as you see the screenshot that I put, I have checked it with my dongle, because it could be a server failure or The server is in maintenance, but both software works perfectly. If the same error continues and they do not answer you here, go to the official page of eft or easyfirmware and there you can communicate with the support through chat, remember that they will ask you for the s / n of the dongle if you use dongle .
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