Infinity dongle misconfiguration. contact to support

[malik_moon]

here is log

=== DongleManager [Infinity] v1.94 [07/12/2024 6:02:59 pm] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 0000295311384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A8DD2953
Firmware version: 0163.02
=== Started: 07/12/2024 6:03:00 pm ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://infinity-box.com/?r=2
Do you want to report an issue to Support?
No





Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 67
07-12-2024 18:01:39
Username: 00A8DD2953
==> Search for "fault.bin" in C:\Users\Malik\Downloads\DongleManager\
==> Search for "fault.bin" in c:\InfinityBox\
==> Search for "fault.bin" in d:\InfinityBox\
==> Search for "fault.bin" in c:\Program Files\
==> Search for "fault.bin" in d:\Program Files\
==> Search for "fault.bin" in c:\Program Files (x86)\
==> Search for "fault.bin" in d:\Program Files (x86)\
Found files: 0
No reports found

 

[Infinity-Box]

here is log

=== DongleManager [Infinity] v1.94 [07/12/2024 6:02:59 pm] ===
Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 0000295311384082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Reading...
Serial No (S/N): A8DD2953
Firmware version: 0163.02
=== Started: 07/12/2024 6:03:00 pm ===
Connecting to server...
Connection successfully established
Checking DongleManager version...
DongleManager is up-to-date
Checking Dongle Identification...
Authenticating on server...
Authentication stage error:
Server answer: [0031] Dongle identification data damaged.
Write to https://infinity-box.com/?r=2
Do you want to report an issue to Support?
No





Box/Dongle type selected: Infinity-Box/Dongle [CM2]
Box/Dongle misconfiguration
Diagnostic code: 67
07-12-2024 18:01:39
Username: 00A8DD2953
==> Search for "fault.bin" in C:\Users\Malik\Downloads\DongleManager\
==> Search for "fault.bin" in c:\InfinityBox\
==> Search for "fault.bin" in d:\InfinityBox\
==> Search for "fault.bin" in c:\Program Files\
==> Search for "fault.bin" in d:\Program Files\
==> Search for "fault.bin" in c:\Program Files (x86)\
==> Search for "fault.bin" in d:\Program Files (x86)\
Found files: 0
No reports found

Your dongle was damaged with sharing tool, probably it was eltima or virtualhere.
How to fix How to repair dongle after network sharing - FREE - Infinity Box Dongle [CM2] [BEST] Support

 

[naeemjaved]

dongle misconfiguration
dongle misconfiguration
dongle misconfiguration

=== DongleManager [Infinity] v1.94 [1/30/2025 3:29:27 AM] ===
Searching...
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 00003E7C23604082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 5AC53E7C
Firmware version: 0164.02
Box/Dongle misconfiguration
Diagnostic code: 62
"UK Edition" status: Off
Last launched Application: 0036 v.0164
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0164
=> Options:
- Infinity-Box/Dongle [CM2]




Serial No (S/N): 5AC53E7C

 

[Infinity-Box]

dongle misconfiguration
dongle misconfiguration
dongle misconfiguration

=== DongleManager [Infinity] v1.94 [1/30/2025 3:29:27 AM] ===
Searching...
Card-Reader: Alcorlink USB Smart Card Reader 0
HWID: 00003E7C23604082
Box/Dongle found: Infinity-Box/Dongle [CM2]
Serial No (S/N): 5AC53E7C
Firmware version: 0164.02
Box/Dongle misconfiguration
Diagnostic code: 62
"UK Edition" status: Off
Last launched Application: 0036 v.0164
=> Activations:
- 00: Infinity-Box/Dongle [CM2] v0164
=> Options:
- Infinity-Box/Dongle [CM2]




Serial No (S/N): 5AC53E7C

Your dongle was damaged with debug or crack tool
How to fix How to repair dongle after debugger and similar tools usage - Infinity Box Dongle [CM2] [BEST] Support